Cancellation & Rescheduling Policy

Your appointments are very important to the Verbalizing Visions, LLC team.  They are reserved especially for you.  As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked days or weeks in advance. 

 

We understand that sometimes schedule adjustments are necessary, but as much advance notice as possible is always appreciated.  Therefore, we respectfully request at least 24 hours (defined as 1 business day) notice for cancellations or rescheduling of appointments. Any appointment missed, late cancelled, or changed without 24 hours (1 business day) notice will result in a charge equal to 50% of the reserved service amount.  The fee charge may be taken off a contract/package or charged individually.

 

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.  

 

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

 

Verbalizing Visions, LLC stands by our policies.  We feel that it is only fair that we follow the same practices expected of our clients.  If we have to cancel a client with less than 24 hours (1 business day) notice of the appointment scheduled, we will refund 50% of the reserved service amount and reschedule the appointment at no additional cost to you.  Verbalizing Visions reserves the right to modify a scheduled appointment to a different consultant during the same time allotment should extenuating circumstances arise without prior approval of the client.

 

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